Hi Neighbors,

Based on the email below, Xfinity is tentatively going to start phase two of the fiber optic (FO) project in our neighborhood and complete the cutover on Friday, October 16. Phase one was to install the underground conduit and FO cables. Phase two is to terminate the new FO cable and connect some FO to coaxial interface electronics. The coaxial cable going to our homes will remain undisturbed in most cases. In this phase the roads will not be torn up.

Please watch for the Xfinity note at your door so you are not surprised by the service interruption.

SPHOA Board

Begin first forwarded message:

From: Hara, Mel <Mel_Hara@comcast.com>
Date: Tue, Oct 6, 2020, 12:25 PM
Subject: RE: [EXTERNAL] Fiber optic terminations at Sand Point HOA
To: Mike Evans <mlevans71@gmail.com>

Hello Mike,

We have added your neighborhood, to our SPLICING/UPGRADE schedule.

Tentative work date is for Friday, Oct-16th. We plan to splice the entire neighborhood that day.

You will soon be seeing additional SEFNCO trucks coming into , to splice/activate the Fiber Optic cables. Once this is done, other trucks will come in and certify the Four nodes.

The final stage of the UPGRADE, will happen on the Friday Oct.-16th, where we will transfer all homes to the upgraded system.

Let me know if you have any questions or concerns. Thanks.

Mel

Begin second forwarded message:

From: Xfinity <xfinity@emails.xfinity.com>

Date: October 5, 2020 at 1:00:33 PM PDT
To: ceciletinder@comcast.net
Subject: Important information about work in your neighborhood
Reply-To: Xfinity <reply@emails.xfinity.com><!–[if gte mso 9]>

Network enhancements are coming soon.

Learn what to expect in the coming weeks

We know how important reliable service is to you, now more than ever. So, within the next few weeks, we’ll be working to enhance and strengthen the network in your neighborhood.

As you can imagine, customers are using our services more than usual, and in certain neighborhoods we are adding capacity to improve our network and your service now. Your area has been identified as a location that will benefit from network improvements, which is why it’s necessary for us to complete the work at this time, so you’ll continue to connect and enjoy the services you expect.

How this work will affect you

As our construction teams work to enhance the network, you may experience a brief service interruption. We will make this service interruption as short as possible. The interruption will affect all of your Xfinity services. If you are an Xfinity Voice customer, your telephone service will also be interrupted, as well as your ability to call 911 from your wired phone line.

How we’ll keep you up to date

To alert you about when you may experience intermittent service interruptions, we’ll leave a note on your door at least 24 hours in advance.

If we have your mobile number, we’ll send you real-time text alerts to let you know when your service interruption will begin, and when your service is fully restored. Please confirm your mobile number today on our construction alerts website to ensure you receive these text alerts.

Being home is important for everyone right now, and it will be for some time. Any service interruption will be unwelcome, and we’re sorry in advance for the inconvenience.

Please know we’re committed to doing everything we can to improve your services and keep them reliable as we all navigate this unprecedented event together.

Thank you for being an Xfinity customer.